Managing conflict during the course of a project is natural, so many people involved all with differing opinions and attitudes. The difference for a project manager being burnt by those conflicts or resolving the dispute is what separates the real good project managers from the rest. Anger often surfaces when one strong opinion differs from another and hence an opinion fight occurs. One of the most critical skills for managing conflict is the ability to go beyond anger and allow the right degree of reason to moderate emotions in order to steer the mind towards greater understanding. Greater understanding leads to more effective conflict management resulting in better decisions, healthier relationships and optimal solutions that seek to satisfy the needs of all parties. Within a project context, a conflict is any issue that keeps people from coming to an agreement. It might be called a dispute, disagreement, issue, problem, or any number of other things, depending on its
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